Last Updated: December 2024

Our Commitment to You

At Sunday Afternoons Shop, we’re passionate about providing our global community of outdoor enthusiasts and style-conscious families with premium sun-protective and cozy headwear. We understand that finding the perfect fit and style is important, which is why we’ve created a transparent and customer-friendly shipping and returns process.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Option 1 Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Tracking: Included
  • Insurance: Basic coverage included

Option 2 Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Tracking: Available

International Shipping

We ship globally to outdoor enthusiasts worldwide, excluding some remote areas and parts of Asia. International customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Returns & Exchanges

We want you to be completely satisfied with your Sunday Afternoons purchase. If you’re not happy with your order, here’s how we can help.

Return & Exchange Eligibility

✅ Items Eligible for Return/Exchange

  • Beanies, Bucket Hats, Caps, Fedoras, and Knit hats in original condition
  • Unworn items with original tags attached
  • Products in original packaging
  • Items purchased within the last 15 days from delivery date

❌ Non-Returnable Items

  • Felt hats – Due to material sensitivity and custom shaping requirements
  • Neck Capes – Considered intimate apparel for hygiene reasons
  • Personalized or custom-made items
  • Items showing signs of wear or damage not related to manufacturing
  • Products without original tags or packaging

Important Note: For health and safety reasons, all Kid’s Hats must be returned in absolutely pristine, unworn condition with original packaging intact.

Return & Exchange Process

Step 1: Submit Your Request

Within 15 days of receiving your order, email us at [email protected] with your return/exchange request using the template below.

Step 2: Receive Authorization

We’ll respond within 2 business days with a Return Authorization Number and detailed shipping instructions.

Step 3: Package Your Items

Include the original items in their packaging with all tags attached. Please include a copy of your order confirmation.

Step 4: Ship to Us

Send your package to our returns center. We recommend using a trackable shipping service.

Returns Address:
4886 Park Street, Oakland, US 94607

Step 5: Processing

Once received, we’ll process your return/exchange within 3-5 business days and notify you via email.

Refund Information

Refund Timeline

  • Credit Card/PayPal Refunds: 5-10 business days after we process your return
  • Bank Transfer Refunds: 7-14 business days

What’s Refunded

  • Full product price
  • Original shipping costs (if returning entire order)

What’s Not Refunded

  • Return shipping costs (unless item is defective or incorrect)
  • Customs duties or international taxes

Exchange Process

Exchanges are subject to product availability. If your desired exchange item is out of stock, we’ll process a refund and notify you when the item becomes available again.

Exchange Shipping: We cover the cost of shipping your exchange item to you via our standard shipping methods.

Return/Exchange Request Template

Copy and paste the template below into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Sunday Afternoons Shop Team,

I would like to request a [Return/Exchange] for my recent order.

Order Information:
Order Number: [Your Order Number]
Order Date: [Order Date]
Product(s) to Return/Exchange: [Product Names and Quantities]
Reason for Return/Exchange: [Please specify]

For Exchanges:
Desired Exchange Item: [Product Name, Size, Color]

Customer Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]

Thank you for your assistance.

Best regards,
[Your Name]

International Returns

As we serve customers globally (excluding limited remote areas and parts of Asia), please note:

  • International customers are responsible for return shipping costs
  • Customs documentation must be marked as “Returned Goods”
  • Original customs duties and taxes will be refunded where applicable
  • Processing times may be slightly longer for international returns

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a prepaid return label and expedite your replacement or refund.

Questions? We’re Here to Help!

Our customer service team is dedicated to ensuring your complete satisfaction. Contact us at:

Email: [email protected]
Address: 4886 Park Street, Oakland, US 94607

We typically respond within 1-2 business days and are committed to resolving any issues to your satisfaction.

Thank You for Choosing Sunday Afternoons Shop!

We appreciate your trust in us for your outdoor headwear needs and are committed to ensuring you find the perfect adventure companion.