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Last Updated: December 2024
Our Commitment to Your Satisfaction
At Sunday Afternoons Shop, we’re dedicated to ensuring your complete satisfaction with our sun-protective and cozy headwear collections. We understand that sometimes a product might not meet your expectations, which is why we’ve created a straightforward returns and exchanges process for our global community of outdoor enthusiasts and style-conscious families.
Return & Exchange Eligibility
✅ Items Eligible for Return/Exchange:
- Beanies, Bucket Hats, Caps, Fedoras, and Knit hats in original condition
- Unworn items with original tags attached
- Products in original packaging
- Items purchased within the last 15 days from delivery date
❌ Non-Returnable Items:
- Felt hats (due to material sensitivity and custom shaping)
- Neck Capes (considered intimate apparel for hygiene reasons)
- Personalized or custom-made items
- Items showing signs of wear or damage not related to manufacturing
- Products without original tags or packaging
Important: For health and safety reasons, all Kid’s Hats must be returned in absolutely pristine, unworn condition with original packaging intact.
Return & Exchange Process
1 Submit Your Request
Within 15 days of receiving your order, email us at [email protected] with your return/exchange request using the template below.
2 Receive Authorization
We’ll respond within 2 business days with a Return Authorization Number and shipping instructions.
3 Package Your Items
Include the original items in their packaging with all tags attached. Please include a copy of your order confirmation.
4 Ship to Us
Send your package to our returns center. We recommend using a trackable shipping service.
Returns Address:
4886 Park Street, Oakland, US 94607
5 Processing
Once received, we’ll process your return/exchange within 3-5 business days and notify you via email.
Refund Information
Refund Timeline:
- Credit Card/PayPal Refunds: 5-10 business days after we process your return
- Bank Transfer Refunds: 7-14 business days
What’s Refunded:
- Full product price
- Original shipping costs (if returning entire order)
What’s Not Refunded:
- Return shipping costs (unless item is defective or incorrect)
- Customs duties or international taxes
Exchange Process
Exchanges are subject to product availability. If your desired exchange item is out of stock, we’ll process a refund and notify you when the item becomes available again.
Exchange Shipping: We cover the cost of shipping your exchange item to you via our standard shipping methods.
Return/Exchange Request Template
Copy and paste the template below into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Sunday Afternoons Shop Team,
I would like to request a [Return/Exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Order Date]
Product(s) to Return/Exchange: [Product Names and Quantities]
Reason for Return/Exchange: [Please specify]
For Exchanges:
Desired Exchange Item: [Product Name, Size, Color]
Customer Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance.
Best regards,
[Your Name]International Returns
As we serve customers globally (excluding limited remote areas and parts of Asia), please note:
- International customers are responsible for return shipping costs
- Customs documentation must be marked as “Returned Goods”
- Original customs duties and taxes will be refunded where applicable
- Processing times may be slightly longer for international returns
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a prepaid return label and expedite your replacement or refund.
Questions?
Our customer service team is here to help! Contact us at:
Email: [email protected]
Address: 4886 Park Street, Oakland, US 94607
We typically respond within 1-2 business days and are committed to resolving any issues to your satisfaction.
Thank you for being part of the Sunday Afternoons Shop community! We appreciate your trust in us for your outdoor headwear needs and are committed to ensuring you find the perfect adventure companion.